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Privacy Policy

Introduction

At NextGen IPTV our relationship with you, our customer, is of paramount importance to us. We will always do everything necessary to ensure that we protect all of your personal information, and keep it safe and secure. We do not, and will not, sell or rent your personal information to anyone.

NextGen IPTV –Principles for Privacy Protection

  1. Identifying Purposes – At the time we ask you to provide any personal information, we will inform you of the reason why the information is required. For the purposes for which information is collected on this website, please refer to the section below entitled “Website Information Collection Methods and Purposes”
  2. Consent – We will not collect any information about you without your consent. You are not obligated to provide any information to us, although we may require certain information in order to be able to fulfill a service to you. For example, in order to be able to provide a delivery service to your house, we would need your name, address and phone number. By having provided this information, your consent is implied. Other situations will require your express consent, for example if you apply for a credit card with us, we will expressly ask you for your permission for us to share your credit information with the 3rd party credit card provider.
  3. Limiting Collection – We will only collect your personal information where it is necessary for the specified purpose, such as the examples in item (3) above.
  4. Limiting Use, Disclosure, and Retention – We will use and disclose your personal information only for the use for which it was collected, unless you have authorized us otherwise, or as required by Law. We will only retain your information for as long as necessary to satisfy the purposes for which it was collected.
  5. Accuracy – We are committed to keeping your personal information as accurate, complete and up to date as necessary, taking into account the purposes for which we collected the information.
  6. Safeguards – NextGen IPTV is committed to maintaining the security of your information to protect you against unauthorized access, disclosure, copying, use or modification.
  7. Openness – NextGen IPTV is committed to addressing any questions you may have regarding any aspect of our handling of your personal information which we have collected.
  • Customer Ability to Access Information – In the event that you would like to contact us to obtain information about your private information at NextGen IPTV, please send us a written request. This request can be emailed to info@nextgeniptv.ca

Website Information Collection Methods and Purposes

  1. Personal Information:
    For the purposes of our website, we collect name, address, phone number, e-mail and credit card information at the time you place an order. This information is stored in the form of a personal profile. The purpose(s) for collecting this personal information is to allow us to complete your order and arrange delivery, have a tracking process for warranty fulfillment down the road if your product requires repair, administer rebates and other special programs, and to contact you in the event any communication is needed with regard to your order. We also collect similar information (minus the credit card info) on our website for the purposes of e-mail newsletter sign-up. If you have signed up for our e-mail newsletter, you will always have the opportunity to “opt out” and ask us to discontinue sending the automated e-mail. Some personal information is shared with 3rd parties where necessary, such as your credit card info is shared with the credit card processing company to protect against fraudulent use of your credit card. Your personal information profile can be viewed by you at any time, and you have the ability to update and change it within the site.
  2. Non-Personal Information:
    Like most other websites, our website also compiles non-personal information regarding website users. This information does not identify you. Examples include the Internet Protocol address (IP address) of your computer, the IP address of your Internet service provider, the type of operating system you are using, the website sections and pages you visit including what images have been viewed, the time and date that you visited the website, the IP address of the website from which you linked to our website, and the content you download from our website. The above information is used by us for system and website administration, and to provide general statistics regarding the use of our website such as determining what products and sections are the most popular or which of our marketing campaigns are having the most impact. None of this non-personal information can be connected to any particular user to reveal their identity. Non-personal information may be shared with 3rd parties for reporting purposes.
  3. Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website

  1. Cookies:
    Our website also makes use of Cookies. Cookies are small bits of computer information that reside on your computers hard drive. This information will identify your computer when you visit our site, so we can enhance your convenience and use of our site. You have the option of disabling the use of cookies by adjusting the settings in your internet browser, but doing so may limit your ability to access and use certain feat If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

  1. Links to Other Websites:
    Our website may contain links to other websites. If you click on one of these links, you are leaving NextGen IPTV website, and will be accessing a website belonging to a 3rd party. NextGen IPTV has no responsibility for, or control over, those websites. We encourage you to read and understand the privacy policies of those other sites prior to use, to ensure you are comfortable with how they collect and use information about you.

Our website address is: https://nextgeniptv.ca.

  1. What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.


Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to our return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@nexgentv.ca for questions related to refunds and returns.

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